Disorganized. Frustrating. Time-consuming. Demoralizing. We’ve all felt these and a host of other emotions when navigating healthcare, financial, legal, employment, and other essential services that should be easy to access —but aren’t. It doesn’t have to be this way.
Coordinated Care Networks create a streamlined process for people seeking assistance, and also for those providing services. Service providers participating in a Coordinated Care Network can connect their clients with a larger range of reliable services than they can while operating alone. Hospitals are some of the first places we’ve seen coordinated care succeed in both saving lives and cutting costs.
The challenge is bringing together the wide variety of services that people need onto a common platform so that service providers can work together to holistically meet all of the needs a person has during different points in their life, whether that is a single need like housing, or multiple related and complex needs.
Veterans in several regions of the country are now some of the first to benefit from a coordinated care approach. Coordinated Networks in North Carolina, New York City, Western Pennsylvania and Illinois connect dozens of service providers offering Veterans services, enabling transparency and coordination of care across multiple organizations. These networks empower Veterans, allowing for easier access to services while affording data-driven outcomes and insights to these communities.
This proven Coordinated Care model must be replicated across the United States, both for Veterans and all individuals who need a variety of health and human services. Below are the top 5 reasons that we believe in coordinated care networks:
1. “Person-Centered Support Strategy”: Service providers can identify needs across functional categories of service and collaborate to support their shared client in parallel.
2. “Service Optimization”: Because Coordinated Networks enable transparency of all the available resources in a community, service providers better understand the most appropriate, available services to support the needs presented by their client, especially when the client has needs outside the scope of their programs’ service offerings.
3. “No Wrong Door”: Veterans may access the network in a number of ways, such as walking into a participating service provider, or via phone call, email, or web. No matter which door the Veteran enters, they will be guided to the best available services to meet their unique needs.
4. “Accountability and Insights”: Coordinated Networks provide real-time data on services offered and rendered, provider performance and client satisfaction, and insight into needs and service gaps within a community. Participating service providers have access to a wealth of data specific to their organization and the outcomes they’ve achieved by coordinating with other providers in the community.
5. “Improved Veteran Experience” – When service providers work together to offer a Person-Centered Support Strategy that is Optimized for Best-Fit Services at the first intake, the service experience for the Veteran client is drastically improved. A positive experience for the client leads to greater client retention in services and better outcomes for service providers and the community at large.
Read more about how technology helps Veterans and the non-profit service industry, here.